PVS Serviceportal
  1. PVS Serviceportal
  2. Kundenservice

Kundenservice

Willkommen im Serviceportal der PVS Westfalen-Nord! In unserem FAQ-Bereich finden Sie Antworten auf häufig gestellte Fragen sowie schnelle Lösungen zu Ihren Anliegen.

Für den direkten Zugriff auf PVS dialog klicken Sie bitte auf - Login PVS dialog -.

Mehr erfahren über

  • PVS dialog - Einstellungen / Berechtigungen

    Hier finden Sie Informationen zu den Systemvoraussetzungen, zur Registrierung, zur Vergabe von Berechtigungen, zu Passwörtern, etc...
  • PVS dialog - Multifaktor-Faktor-Authentisierung

    Ein zweiter Faktor wird zum Standard
  • PVS dialog - Transfer von Abrechnungsdaten

    Hier geben wir Antworten auf Ihre Fragen zum Datentransfer.
  • PVS dialog - Moderner Auftragsrückfragen-Service

    Hier erfahren Sie, wie Sie die Rückfragen zu Ihren eingereichten Rechnungen über den webbasierten Auftragsrückfragen-Service bearbeiten können.
  • PVS dialog - Kommunikation

    Tipps und Tricks zur schnellen und unkomplizierten Kommunikation mit der PVS Westfalen-Nord.
  • PVS dialog - Konto

    Hier finden Sie Wissenwertes rund um Ihr PVS Konto
  • PVS dialog - Rechnungen

    Hier finden Sie Informationen rund um die PVS Rechnungen
  • PVS dialog - Rechnungserfassung

    Hier erfahren Sie, wie Sie in PVS dialog Rechnungen selber erfassen können.
  • Info-Materialien

    Hier finden Sie Informationen auch direkt zum Download.
Unterstützt von Jira Service Management
{"xsrfToken":"dbbd11aa2db0bdb16e76b31c230135cdd959467d_lout","branding":{"id":"2","key":"kserv","name":"Kundenservice","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/4","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#005391","headerLinkHoverBGColor":"#005391","headerBadgeColor":"#005391"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/d857ddbd-b492-4211-8ca3-676a05961403/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5OTMyMTZhMi1lNWVjLTQ0NTAtODQ2OC1mNmJjZmFmNGI4OTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmQ4NTdkZGJkLWI0OTItNDIxMS04Y2EzLTY3NmEwNTk2MTQwMyI6WyJyZWFkIl19LCJleHAiOjE3NDczMTQ5OTIsIm5iZiI6MTc0NzMxNDM5Mn0.OetuaBXUAqA6S-damkNaLN6Rx-a20VX7FYTfiN4eKMM&client=993216a2-e5ec-4450-8468-f6bcfaf4b896&mode=fit","logoId":"d857ddbd-b492-4211-8ca3-676a05961403","isLogoAvailable":true,"helpCenterTitle":"Serviceportal der PVS Westfalen-Nord GmbH","sharedPortalName":"PVS Serviceportal","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"helpCenterTitle":"Serviceportal der PVS Westfalen-Nord GmbH","sharedPortalName":"PVS Serviceportal","localeDisplayName":"Deutsch (Deutschland)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"de-DE","userLanguageTag":"de-DE","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/0db958dc-ea99-4ae1-a50b-f8c01687e9f2/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5OTMyMTZhMi1lNWVjLTQ0NTAtODQ2OC1mNmJjZmFmNGI4OTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjBkYjk1OGRjLWVhOTktNGFlMS1hNTBiLWY4YzAxNjg3ZTlmMiI6WyJyZWFkIl19LCJleHAiOjE3NDczMTQ5OTIsIm5iZiI6MTc0NzMxNDM5Mn0.9ZJTqG6kDQM8C1dj7Rk4Iy8-8jwkYlRkPHnCkhMedJ0&client=993216a2-e5ec-4450-8468-f6bcfaf4b896&height=300&mode=fit","bannerMediaApiFileId":"0db958dc-ea99-4ae1-a50b-f8c01687e9f2","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"kserv","projectId":10008,"serviceDeskId":2,"name":"Kundenservice","description":"<h3><a name=\"WillkommenimServiceportalderPVSWestfalenNord%21InunseremFAQBereichfindenSieAntwortenaufh%26auml%3BufiggestellteFragensowieschnelleL%26ouml%3BsungenzuIhrenAnliegen.\" target=\"_blank\"></a>Willkommen im Serviceportal der PVS Westfalen-Nord! In unserem FAQ-Bereich finden Sie Antworten auf häufig gestellte Fragen sowie schnelle Lösungen zu Ihren Anliegen.</h3>\n<p>Für den direkten Zugriff auf PVS dialog klicken Sie bitte auf <a href=\"https://mitglieder.pvs-dialog.de/PVSdialog/pvsms/login\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">- Login PVS dialog -</a>.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"10","name":"Anfrage per E-Mail","descriptionHtml":"","callToAction":"Anfrage per E-Mail","introHtml":"<p>Anfrage von Ihrem E-Mail-Support-Kanal erhalten.</p>","icon":10527,"iconUrl":"https://pvs-wn.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"11","name":"Bug melden","descriptionHtml":"","callToAction":"Bug melden","introHtml":"<p>Berichten Sie uns von den aufgetretenen Problemen.</p>","icon":10545,"iconUrl":"https://pvs-wn.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[],"key":""},{"id":"12","name":"Ein neues Feature vorschlagen","descriptionHtml":"","callToAction":"Ein neues Feature vorschlagen","introHtml":"<p>Berichten Sie uns von Ihrer Idee eines neuen Features.</p>","icon":10535,"iconUrl":"https://pvs-wn.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[],"key":""},{"id":"7","name":"Fragen zu Lizenzierung und Abrechnung","descriptionHtml":"","callToAction":"Fragen zu Lizenzierung und Abrechnung","introHtml":"<p>Wählen Sie dies, wenn Sie Fragen zur Lizenzierung oder Abrechnung haben.</p>","icon":10536,"iconUrl":"https://pvs-wn.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[],"key":""},{"id":"8","name":"Fragen zur Produkterprobung","descriptionHtml":"","callToAction":"Fragen zur Produkterprobung","introHtml":"<p>Erproben Sie unser Produkt und suchen Sie nach weiteren Informationen? Wählen Sie dies und wir beantworten Ihre Fragen gerne.</p>","icon":10541,"iconUrl":"https://pvs-wn.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"15","name":"Neukunde","descriptionHtml":"","callToAction":"Neukunde","introHtml":"","icon":10550,"iconUrl":"https://pvs-wn.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"9","name":"Sonstige Fragen","descriptionHtml":"","callToAction":"Sonstige Fragen","introHtml":"<p>Das Gesuchte nicht gefunden? Wählen Sie diese Option und wir helfen Ihnen weiter.</p>","icon":10549,"iconUrl":"https://pvs-wn.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[],"key":""},{"id":"6","name":"Technischer Support","descriptionHtml":"","callToAction":"Technischer Support","introHtml":"<p>Benötigen Sie Hilfe bei der Installation, Konfiguration oder Problemlösung? Wählen Sie dies, um Unterstützung anzufordern.</p>","icon":10520,"iconUrl":"https://pvs-wn.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"13","name":"Verbesserungsvorschlag machen","descriptionHtml":"","callToAction":"Verbesserungsvorschlag machen","introHtml":"<p>Haben Sie einen Verbesserungsvorschlag? Wir sind ganz Ohr.</p>","icon":10539,"iconUrl":"https://pvs-wn.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[],"key":""}],"reqGroups":[],"orderMapping":{"2":[15]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"10cdf099-2d9a-33a5-990c-64f2e9877838","appLinkName":"System Confluence","appLinkUrl":"https://pvs-wn.atlassian.net/wiki","spaceKey":"KSERV","spaceName":"Kundenservice","spaceUrl":"https://pvs-wn.atlassian.net/wiki/spaces/KSERV","isServer":false},"labels":[],"projectKey":"SERVICE","serviceDeskId":2,"kbLinkDomainURLs":["https://pvs-wn.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SERVICE","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Deutsch (Deutschland)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5OTMyMTZhMi1lNWVjLTQ0NTAtODQ2OC1mNmJjZmFmNGI4OTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDczMTU1OTIsIm5iZiI6MTc0NzMxNDM5Mn0.RQIupM921eSccPTBaFZ71SDPZmzDa2aovyPiRIYG6f0","targetCollection":"upload-project-10008","endpointUrl":"https://api.media.atlassian.com","clientId":"993216a2-e5ec-4450-8468-f6bcfaf4b896","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"ea5c6b8c-bfa1-4dc2-a7f8-2859c2e056a9","name":"PVS dialog - Einstellungen / Berechtigungen","description":"Hier finden Sie Informationen zu den Systemvoraussetzungen, zur Registrierung, zur Vergabe von Berechtigungen, zu Passwörtern, etc...","categoryUrl":"https://pvs-wn.atlassian.net/servicedesk/customer/portal/2/topic/ea5c6b8c-bfa1-4dc2-a7f8-2859c2e056a9","lastUpdated":"1663253569140","createdAt":"1657204666015"},{"id":"e73ae7b0-2fca-4908-bbcf-9430e82126e0","name":"PVS dialog - Multifaktor-Faktor-Authentisierung ","description":"Ein zweiter Faktor wird zum Standard","categoryUrl":"https://pvs-wn.atlassian.net/servicedesk/customer/portal/2/topic/e73ae7b0-2fca-4908-bbcf-9430e82126e0","lastUpdated":"1663253576831","createdAt":"1657273134698"},{"id":"63f9b2fd-b35b-44ab-ad47-a64328bf8130","name":"PVS dialog - Transfer von Abrechnungsdaten","description":"Hier geben wir Antworten auf Ihre Fragen zum Datentransfer.","categoryUrl":"https://pvs-wn.atlassian.net/servicedesk/customer/portal/2/topic/63f9b2fd-b35b-44ab-ad47-a64328bf8130","lastUpdated":"1738764732518","createdAt":"1643636277660"},{"id":"51dd2309-3fa9-4112-8125-594b474aae66","name":"PVS dialog - Moderner Auftragsrückfragen-Service","description":"Hier erfahren Sie, wie Sie die Rückfragen zu Ihren eingereichten Rechnungen über den webbasierten Auftragsrückfragen-Service bearbeiten können.","categoryUrl":"https://pvs-wn.atlassian.net/servicedesk/customer/portal/2/topic/51dd2309-3fa9-4112-8125-594b474aae66","lastUpdated":"1663253604321","createdAt":"1663243988216"},{"id":"9bb3cdec-d84e-4cf7-a2bc-cb67dd17f8b9","name":"PVS dialog - Kommunikation","description":"Tipps und Tricks zur schnellen und unkomplizierten Kommunikation mit der PVS Westfalen-Nord.","categoryUrl":"https://pvs-wn.atlassian.net/servicedesk/customer/portal/2/topic/9bb3cdec-d84e-4cf7-a2bc-cb67dd17f8b9","lastUpdated":"1738767812019","createdAt":"1643636342189"},{"id":"26b961fd-2546-4f36-853e-36567e82ef4c","name":"PVS dialog - Konto","description":"Hier finden Sie Wissenwertes rund um Ihr PVS Konto","categoryUrl":"https://pvs-wn.atlassian.net/servicedesk/customer/portal/2/topic/26b961fd-2546-4f36-853e-36567e82ef4c","lastUpdated":"1663253620323","createdAt":"1643190193575"},{"id":"71e05fcc-6e0a-4dfa-a657-c29bb958c116","name":"PVS dialog - Rechnungen","description":"Hier finden Sie Informationen rund um die PVS Rechnungen","categoryUrl":"https://pvs-wn.atlassian.net/servicedesk/customer/portal/2/topic/71e05fcc-6e0a-4dfa-a657-c29bb958c116","lastUpdated":"1663253634962","createdAt":"1647937094082"},{"id":"588879ac-62bc-4146-a20e-d61eafcd0267","name":"PVS dialog - Rechnungserfassung ","description":"Hier erfahren Sie, wie Sie in PVS dialog Rechnungen selber erfassen können.","categoryUrl":"https://pvs-wn.atlassian.net/servicedesk/customer/portal/2/topic/588879ac-62bc-4146-a20e-d61eafcd0267","lastUpdated":"1663253643573","createdAt":"1661953087965"},{"id":"0e285bae-28e5-4563-a89c-780e1e1c654c","name":"Info-Materialien","description":"Hier finden Sie Informationen auch direkt zum Download.","categoryUrl":"https://pvs-wn.atlassian.net/servicedesk/customer/portal/2/topic/0e285bae-28e5-4563-a89c-780e1e1c654c","lastUpdated":"1651476030914","createdAt":"1643636232024"}]}},"sharedPortal":{"name":"PVS Serviceportal","description":"<p>Willkommen in der Hilfe: Wir helfen Ihnen weiter! Erstellen Sie mithilfe der bereitgestellten Optionen eine Anfrage.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://pvs-wn.atlassian.net/wiki","kbLinkDomainURLs":["https://pvs-wn.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=pvs-wn","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"dbbd11aa2db0bdb16e76b31c230135cdd959467d_lout","baseUrl":"https://pvs-wn.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://pvs-wn.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["Januar","Februar","März","April","Mai","Juni","Juli","August","September","Oktober","November","Dezember"],"monthsShort":["Jan","Feb","Mär","Apr","Mai","Jun","Jul","Aug","Sep","Okt","Nov","Dez"],"weekdaysShort":["So","Mo","Di","Mi","Do","Fr","Sa"],"weekdays":["Sonntag","Montag","Dienstag","Mittwoch","Donnerstag","Freitag","Samstag"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"993216a2-e5ec-4450-8468-f6bcfaf4b896","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"ff1e5cee6fab4043982b992ad2ebf20b","siteDefaultLanguageTag":"de-DE","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}