Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Erforderliche Felder sind mit einem Sternchen markiert.*
{"xsrfToken":"471c00b3fbb78872bff671b80a44430408c0232b_lout","branding":{"id":"4","key":"itsm","name":"IT Service","portalBaseUrl":"/servicedesk/customer/portal/4","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/4/5","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#0070de","headerLinkHoverBGColor":"#0070de","headerBadgeColor":"#0070de"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/d857ddbd-b492-4211-8ca3-676a05961403/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5OTMyMTZhMi1lNWVjLTQ0NTAtODQ2OC1mNmJjZmFmNGI4OTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmQ4NTdkZGJkLWI0OTItNDIxMS04Y2EzLTY3NmEwNTk2MTQwMyI6WyJyZWFkIl19LCJleHAiOjE3ODg3NzIzNjAsIm5iZiI6MTc4ODc3MTc2MH0.MvP_lNNFKo9zPEi8tQ6SHAZYHx98s00LE1Qvf5_z5HA&client=993216a2-e5ec-4450-8468-f6bcfaf4b896&mode=fit","logoId":"d857ddbd-b492-4211-8ca3-676a05961403","isLogoAvailable":true,"helpCenterTitle":"Serviceportal der PVS Westfalen-Nord GmbH","sharedPortalName":"PVS Serviceportal","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"helpCenterTitle":"Serviceportal der PVS Westfalen-Nord GmbH","sharedPortalName":"PVS Serviceportal","localeDisplayName":"Deutsch (Deutschland)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"de-DE","userLanguageTag":"de-DE","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/0db958dc-ea99-4ae1-a50b-f8c01687e9f2/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5OTMyMTZhMi1lNWVjLTQ0NTAtODQ2OC1mNmJjZmFmNGI4OTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjBkYjk1OGRjLWVhOTktNGFlMS1hNTBiLWY4YzAxNjg3ZTlmMiI6WyJyZWFkIl19LCJleHAiOjE3ODg3NzIzNjAsIm5iZiI6MTc4ODc3MTc2MH0.k6rQOZ6Q795RYMSggVvU3MrOjlJzmM0ofhwRmVcLK0Q&client=993216a2-e5ec-4450-8468-f6bcfaf4b896&height=300&mode=fit","bannerMediaApiFileId":"0db958dc-ea99-4ae1-a50b-f8c01687e9f2","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"4","key":"itsm","projectId":10078,"serviceDeskId":4,"name":"IT Service","description":"<p>Willkommen! Sie können über die bereitgestellten Optionen eine Anfrage für IT Service erstellen.</p>","portalBaseUrl":"/servicedesk/customer/portal/4","onlyPortal":false,"reqTypes":[{"id":"20","name":"IT-Hilfe erhalten","descriptionHtml":"","callToAction":"IT-Hilfe erhalten","introHtml":"<p>Hilfe für allgemeine IT-Probleme und Antworten auf Fragen erhalten</p>","icon":10541,"iconUrl":"https://pvs-wn.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[4],"key":""},{"id":"210","name":"OOR / Abwesenheitsnotiz einrichten","descriptionHtml":"","callToAction":"OOR / Abwesenheitsnotiz einrichten","introHtml":"<p>Dieser Anfragetyp unterstützt bei der Erstellung einer Abwesenheitsnotiz</p>","icon":10466,"iconUrl":"https://pvs-wn.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[4],"key":""},{"id":"32","name":"Admin Zugang anfragen","descriptionHtml":"","callToAction":"Admin Zugang anfragen","introHtml":"<p>Zum Beispiel, wenn Sie Jira administrieren müssen.</p>","icon":10513,"iconUrl":"https://pvs-wn.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[],"key":""},{"id":"22","name":"Anfrage per E-Mail","descriptionHtml":"","callToAction":"Anfrage per E-Mail","introHtml":"<p>Anfrage von Ihrem E-Mail-Support-Kanal erhalten.</p>","icon":10527,"iconUrl":"https://pvs-wn.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"30","name":"Bekomme einen Gast-WLAN-Zugang","descriptionHtml":"","callToAction":"Bekomme einen Gast-WLAN-Zugang","introHtml":"<p>Eröffne einen neuen Request mit der Bitte um temporären WLAN Zugang für Gäste.</p>","icon":10519,"iconUrl":"https://pvs-wn.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10519","groups":[],"key":""},{"id":"35","name":"Neue Hardware anfordern","descriptionHtml":"","callToAction":"Neue Hardware anfordern","introHtml":"<p>Zum Beispiel eine neue Maus oder einen Monitor.</p>","icon":10550,"iconUrl":"https://pvs-wn.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"33","name":"Neue Mitarbeiter einarbeiten","descriptionHtml":"","callToAction":"Neue Mitarbeiter einarbeiten","introHtml":"<p>Erfrage einen neuen Zugang für einen neuen Kollegen.</p>","icon":10516,"iconUrl":"https://pvs-wn.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[],"key":""},{"id":"34","name":"Neue Software anfordern","descriptionHtml":"","callToAction":"Neue Software anfordern","introHtml":"<p>Wenn Sie eine Software-Lizenz benötigen, erstellen Sie hier eine Anfrage.</p>","icon":10547,"iconUrl":"https://pvs-wn.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[],"key":""},{"id":"21","name":"Neues Konto anfordern","descriptionHtml":"","callToAction":"Neues Konto anfordern","introHtml":"<p>Erfrage einen neuen Zugang für ein System.</p>","icon":10517,"iconUrl":"https://pvs-wn.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[],"key":""},{"id":"31","name":"VPN zum Büro einrichten","descriptionHtml":"","callToAction":"VPN zum Büro einrichten","introHtml":"<p>Sie benötigen externen Zugriff auf Ihre Arbeitsumgebung? Lassen Sie es uns wissen.</p>","icon":10526,"iconUrl":"https://pvs-wn.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[],"key":""}],"reqGroups":[{"id":4,"name":"Allgemeine Anfragen"}],"orderMapping":{"4":[210,20,29,37,36,38],"8":[24,25,26],"7":[24,26],"5":[25]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ITSM","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Deutsch (Deutschland)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5OTMyMTZhMi1lNWVjLTQ0NTAtODQ2OC1mNmJjZmFmNGI4OTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tLTE1ODgwMzA4OTUiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOnVwbG9hZDoqIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTpjaHVuazoqIjpbInJlYWQiLCJjcmVhdGUiXX0sImV4cCI6MTc4ODc3Mjk2MCwibmJmIjoxNzg4NzcxNzYwLCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.62gb0IWonWcbpkfvN9No7kmdWn7db-vWq95_z0-B9PM","targetCollection":"upload-user-collection--1588030895","endpointUrl":"https://api.media.atlassian.com","clientId":"993216a2-e5ec-4450-8468-f6bcfaf4b896","tokenDurationInMins":20}},"reqCreate":{"id":20,"projectId":10078,"issueType":{"id":"10126","name":"IT-Serviceanfrage"},"form":{"name":"IT-Hilfe erhalten","descriptionHtml":"","callToAction":"IT-Hilfe erhalten","intro":"<p>Hilfe für allgemeine IT-Probleme und Antworten auf Fragen erhalten</p>","instructions":"","icon":10541,"iconUrl":"https://pvs-wn.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"E-Mail-Bestätigung an","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Zusammenfassung","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Beschreibung","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Anhang","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/4/create/20","requestValidateBaseUrl":"/servicedesk/customer/portal/4/validate/20","calendarParams":{"firstDay":1,"date":"2026-09-07T11:02:40+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5OTMyMTZhMi1lNWVjLTQ0NTAtODQ2OC1mNmJjZmFmNGI4OTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tLTE1ODgwMzA4OTUiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOnVwbG9hZDoqIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTpjaHVuazoqIjpbInJlYWQiLCJjcmVhdGUiXX0sImV4cCI6MTc4ODc3Mjk2MCwibmJmIjoxNzg4NzcxNzYwLCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.62gb0IWonWcbpkfvN9No7kmdWn7db-vWq95_z0-B9PM","targetCollection":"upload-user-collection--1588030895","endpointUrl":"https://api.media.atlassian.com","clientId":"993216a2-e5ec-4450-8468-f6bcfaf4b896","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}